FCS18.2612.140

FCS1 redefines hotel operations with a powerful, all-in-one app that keeps your team connected and your guests delighted. From task assignments to guest requests, FCS1 centralizes your operations in real time, so you can stay on top of every detail effortlessly. Built to enhance hotel operations through automation and integration, it connects housekeeping, guest services, and maintenance offering agility to hotels.

MOBILE-READY
Access FCS1 on mobile or on the web. Hotel operations management doesn’t stop at your desk-no matter where you are.

UNIFIED TASK MANAGEMENT
Assign and track tasks across all departments to ensure smooth and efficient operations.

GUESTS REQUEST TRACKING
Ensure no guest request goes unaddressed with real-time updates.

OPERATIONAL INSIGHTS
Make informed decisions with up-to-date analytics on performance and key metrics.

ADAPTABLE WORKFLOWS
Customize workflows to match your hotel’s specific requirements, boosting team productivity.

GLOBAL ASSIST
24/7 technical and multi-language support in 23 languages (Burmese, Czech, English, French, German, Haitian Creole, Hindi, Indonesian, Japanese, Korean, Lao, Malay, Mongolian, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese)

ONE APP. LIMITLESS POSSIBILITIES

Jobs
Streamlines task and guest request management by enabling real-time creation, dispatch, and tracking of every job.

Maintenance
Empowers teams with real-time tracking, clear accountability, and automated escalation of maintenance tasks.

Cleaning
Optimizes housekeeping operations with intelligent task assignments, mobile-friendly access, and real-time progress tracking.

Incident Management
Real-time tracking and resolution of over 100 types of incidents from room rates dispute to security concerns.

Breakfast Attendance
Allows room attendants to begin cleaning while guests enjoy breakfast, ensuring that rooms are clean and refreshed.

Concierge
Tracks and handles baggage deposits, retrievals, and storage locations.

Inspection Task
Creates checklists, ensures all items are completed before submission, and automatically generates follow-up tasks. orders.

Call Accounting
Simplifies guest billing, integrates with third-party solutions, and connects multiple properties.
Voicemail
Improves guest and staff communication through the PABX system, automating wake-up calls with alerts, escalations, and snooze options.

With FCS1, managing hotel operations is simple, efficient, and guest-centered. Whether you oversee a boutique property, luxury or a large chain hotel, FCS1 provides the technology to elevate service quality and streamline every aspect of your hotel’s daily operations. Exclusively developed to support registered hospitality professionals, FCS1 empowers teams to deliver exceptional service with precision, efficiency, and security. This app is for registered users only. If you’re not yet registered, please contact www.fcshub.com to learn more.

Version History Dedicated PM Listing View
Allow to edit Location & service item qty for Scheduled & Pending order
Allow user to edit completed Reading
Implement “@ Mention” Function in Messenger
IRGS Guest history
IRGS Laundry Order 8.2612.140 Aug 25 Dedicated PM Listing View
Allow to edit Location & service item qty for Scheduled & Pending order
Allow user to edit completed Reading
Implement “@ Mention” Function in Messenger
IRGS Guest history
IRGS Laundry Order
Salto door lock 8.2612.110 Aug 17 Dedicated PM Listing View
Allow to edit Location & service item qty for Scheduled & Pending order
Allow user to edit completed Reading
Implement “@ Mention” Function in Messenger
IRGS Guest history
IRGS Laundry Order
Salto door lock
Parcel module 8.2612.75 Aug 7 - allow select date to export JO/MO/CO/BO/IM
- show timer in matrix
- introduce new feature: Room service order
- express order in CO 7.2605.49 May 11 - Posting allow enter remark
- Minibar posting - No Minibar consumption
- CO show self-checker icon
- L&F attachment as mandatory 7.2601.22 Feb 4 - Lost & Found : Set additional new closed status
- CO: Audio Notification
- MO: Preconfigured Stop reason
- MO: Update Duplicate job Alert message
- Meter Reading: Include new meter units
- Fix bug attachment in Messenger
- Add new region fcs1suite.com 7.2517.52 11/07/2025 - Lost & Found : Set additional new closed status
- CO: Audio Notification
- MO: Preconfigured Stop reason
- MO: Update Duplicate job Alert message
- Meter Reading: Include new meter units
- Fix bug attachment in Messenger 7.2517.51 11/02/2025 - Lost & Found : Set additional new closed status
- CO: Audio Notification
- MO: Preconfigured Stop reason
- MO: Update Duplicate job Alert message
- Meter Reading: Include new meter units 7.2517.46 10/30/2025 - Broadcast message using template
- Support cross day for some reports
- Reassignment filter by department
- In Room Guest Service
- Hide timer in App
- Fix bugs 7.2512.61 08/12/2025 - Broadcast message using template
- Support cross day for some reports
- Reassignment filter by department
- In Room Guest Service
- Hide timer in App
- Fix bugs 7.2512.50 08/05/2025 - Introduce FCS1LITE
- JO Lite
- MO Lite
- Messenger Lite 7.2506.50 05/11/2025 - Performance Tracker
- Inspection Task update feature
- Room Status filter enhancement
- Minibar item with category
- Custom Room Status code
- Enhance search jobs 7.2506.38 05/07/2025 - Performance Tracker
- Inspection Task update feature
- Room Status filter enhancement
- Minibar item with category
- Custom Room Status code 7.2506.23 04/15/2025 - New language - Burmese & Laos
- Device IP Whitelisting
- Concierge Module – Valet Parking - New module in Concierge to handle valet parking
- Cleaning Status Console Cleaning Order history
- Guest Preference Icon
- Turn down Credit based on room category
- Matrix Rostering upload – Room allocation
- Order listing – Show Escalation level
- Lutron Interface – DND & MUR
- Some bugs fixed 7.2421.61 12/02/2024 - New language - Burmese & Laos
- Device IP Whitelisting
- Concierge Module – Valet Parking - New module in Concierge to handle valet parking
- Cleaning Status Console Cleaning Order history
- Guest Preference Icon
- Turn down Credit based on room category
- Matrix Rostering upload – Room allocation
- Order listing – Show Escalation level
- Lutron Interface – DND & MUR
- Some bugs fixed 7.2421.38 11/19/2024 - Introduce new module: Concierge - Luggage
- PO Revamp UI
- Mailbox & Wake Up Call in App
- Web TaskSheet
- Connection Strength Meter
- Breakfast module on App
- Some bugs fixed 7.2415.74 08/24/2024 - Introduce new module: Concierge - Luggage
- PO Revamp UI
- Mailbox & Wake Up Call in App
- Web TaskSheet
- Connection Strength Meter
- Breakfast module on App 7.2415.68 08/22/2024 - Introduce new module: Concierge - Luggage
- PO Revamp UI
- Mailbox & Wake Up Call in App
- Web TaskSheet
- Connection Strength Meter
- Breakfast module on App 7.2415.40 08/20/2024 Introduce new Sleep Out Indicator.
Enhancement in Cleaning Matrix.
Allow to update no. of pax in app
DND and Priority rooms notification
Green Program in Cleaning Process
Remarks Translation
Courtesy Call
Meter Reading
Inspection Task 7.2410.30 06/11/2024 Introduce new Skip Room Indicator.
Improve bulk attendant assignment.
Automated user session logout workflow.
Improve maintenance workflow.
New language - Haitian Creole
Bug fixes 7.2407.81 04/25/2024 Introduce new Skip Room Indicator.
Improve bulk attendant assignment.
Automated user session logout workflow.
Improve maintenance workflow.
New language - Haitian Creole 7.2407.70 04/23/2024 Enhancement in Matrix
eRequest authentication via email
Bulk actions in Maintenance module
Enhancements to incident workflows with configurable permissions and security levels 7.2404.30 03/05/2024 Introduce new module Panic Button.
Improve scanning capabilities.
Improve reassigning orders in Status Console.
Increase attachment limit in orders. 7.2326.26 01/16/2024 Improve user management & remarks capacity
Facilitating additional cleaning support
Improve audit log 7.2324.13 12/12/2023 Fix bugs 7.2321.43 11/11/2023